Refund policy

At CrystalBru, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and refund process to make things easy and stress-free.

We accept returns within 30 days of delivery, provided that the item is unused, in its original packaging, and in the same condition as received. To begin a return, please contact us at joshua.williams209@yahoo.com with your order number and a brief description of the issue. Our support team will review your request and provide detailed instructions for the next steps.

Once your returned item is received and inspected, we will notify you regarding approval or rejection of the refund. Approved refunds will be processed automatically to your original payment method. Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.

We do not accept returns for items damaged through misuse or normal wear and tear. Additionally, sale items and certain personalized products may not be eligible for returns.

Our goal at CrystalBru is to provide a smooth, transparent shopping experience, and we are always here to help if you have any concerns.